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How Are Collection Agencies Held Accountable?

By DebtSettlements.com Staff

Here’s a post regarding how collection agencies can be held accountable and and overview on your consumer rights regarding being contacted by collection agencies and creditors. Make sure to be knowledgeable and aware of your rights as a consumer. Just because you are in debt doesn’t necessarily mean your privacy rights can be violated. Make sure to visit government agency websites to read more about this and stay aware if you are being harassed by collection agencies and feel your rights maybe violated.

The federal law that protects consumers from overzealous collection agencies is called the Fair Debt Collection Practices Act (FDCPA). This act spells out specifically how debt collectors can and cannot pursue delinquent accounts sent to collection. The law applies not only to collection agencies, but also to anyone serving in that capacity.

Here are some of the rules that define how debt collectors must behave when seeking debt settlement from consumers:

They can only contact you between regular hours defined as between 8am and 9pm and they must identify themselves. They also must identify the organization they represent, if asked.
They cannot call you at work if you tell them not to or if you are not allowed to receive such calls there.

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